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F.A.Q

SHOPPING AT #AMORASCARLETT

Yes, All listed products are ready stock here at amora-scarlett.com. We ship within 24 hours ( Business Days Only ) upon receiving full payment. Please keep payment proof.

Depending on the item(s) you purchase on amora-scarlett.com and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.

For Local Malaysia Shipping,

Standard 1-3 Working Days Delivery time: We will use Gdex, Ninjavan, Poslaju & Aramex.

For Express service located within Klang Valley, with an extra charge, we can send same day as quick as within 2-5 hours. Grab Delivery, Go Get, Lala Move, Mat Despatch. Please check during check out.

For International Shipping

Standard 3-8 Working days we will use Fedex, EGHL, Aramex and sometimes depending on your residing country we will pick the best option accordingly.

Yes, we do. Please refer to checkout and key in your country and postcode. For international orders not listed on checkout page, please contact ask.amorascarlett@gmail.com

If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail at ask.amorascarlett@gmail.com or amorascarlett1@gmail.com

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account. Or alternately you may contact us.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. We sometimes ship on Saturday depending on availability. Any order placed after 2 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.

Yes, full 100% Refund if item is out of stock. We will either refund to your bank account or credit card. Depending on your payment method. You may also opt for store credits.

We only accept exchanges if item has manufacturing defects. Depending on your situation, please contact us immediately within 48 hours after receiving order for any dispute. However, our team will quality check each and every piece before sending out and packing them properly to prevent any damages.

Yes we do! Please contact us at ask.amorascarlett@gmail.com

Payment information

We gladly accept Visa, MasterCard and All Major Credit Cards. If your card has been issued outside of Malaysia, please note that your order may need additional verification before it can be processed. We also accept all Malaysian online banking or direct bank in. ( Please remember to send us payment proof)  Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and returns

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

You can contact our customer support team by ask.amorascarlett@gmail.com .